Knoa Software Launches EPM 7.0 for Oracle Siebel CRM
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Knoa Software, the leading provider of end-user experience and performance management software, today announced the availability of Knoa Experience and Performance Manager (EPM) 7.0 for Oracle Siebel CRM. This latest platform offers Oracle Siebel CRM users detailed reports and metrics that help identify, prioritize and take action on end-user experience and performance issues impacting adoption and effectiveness. With Knoa EPM 7.0 for Oracle Siebel CRM, there is immediate data available to the support teams on potential errors, both system and user, that can be leveraged to assist in resolving issues. The impact is substantial and immediate. Both the quantity and length of phone calls to resolve the user issues can be reduced, often by 10 to 20 percent or more, with profound positive financial impact, improvement in productivity and increases in user satisfaction.
"Too many companies make the mistake of investing in expensive technologies that are underutilized because they have no way to track usage or effectiveness," said Thad Eidman, CEO, Knoa Software. "Companies that do not analyze the technology's usage are putting themselves at a disadvantage with regard to productivity and getting the most out of their IT investments. With Knoa EPM 7.0 for Oracle Siebel CRM, you can connect to all of the sources of Siebel user information, both offline and online, discover key metrics through our analytics dashboard and then optimize user performance on a broad scale to deliver return on investment."
Knoa EPM 7.0 for Oracle Siebel CRM goes beyond the performance of networks, hardware and infrastructure -- providing a clear view of how users actually interact with the system -- screen by screen. It lets IT proactively assess each user's performance, understand how each user navigates the Siebel application and provides an early indication to user inconsistencies before they reach the support desk...
2012-04-24 09:07:57
